Call Us: (011) 021-3145 or 086 111 5878 Shopping Basket Specials
Trading hours:   8 AM - 4 PM (Monday - Thursday)
8 AM - 2 PM (Fridays)
Company Registration Number:   2012/032214/07
VAT Number:   4620269508

Just Steel - Return and Refund Policy

Please browse through our online Steel Furniture store and browse our large range of steel office furniture products. Our prices are updated automatically on our database and all our prices are correct. Of some items we do keep stock, however we can’t guarantee stock levels. If in stock delivery is generally 3 to 14 working days.

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Terms of Sale

By making payment you have placed an order. You have agreed to purchase a product/s on and subject to the following terms and conditions as well as the document entitled terms and conditions found on this website. All orders are subject to confirmation of the order price which is done by our quote to email system. The email you received through the website quote generation process or directly from Upon receipt of your payment a contract is formed between us. Dispatch times may vary according to availability and subject to any delays resulting from postal delays, industrial strike action or force majeure for which we will not be responsible. Delays caused by the above-mentioned causes may be indefinite. 
In order to contract with you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. If you are acting on behalf of a company/institution or any other legal entity you herewith confirm to being authorized to transact on behalf of the company/entity and bound the company/entity jointly to these terms and conditions. retains the right to refuse any request made by you. If we have received your payment then a contract is formed between us. Where a contract is made with a third party is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. If a third party is to be contracted with, we will advise you of their terms and conditions in writing upon receipt of your payment. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you make payment you have placed an order.  A contract has thus been formed between us.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund only if we wish to change the price and you don’t accept the change.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
(c) Payment & Accepting a Quotation
Upon acceptance of a quotation, we will require payment via EFT prior to processing your order and delivering your goods. reserves the right to withhold your order until payment has reflected in our bank account.
All products on are SABS & ISO 9001:2008 approved. Although we maintain a high manufacturing standard and will do our best to ensure quality control, it is the customers’ responsibility to check the products as they are offloaded from the vehicle.  If you received your products and upon off loading are dissatisfied with the quality that was delivered we will gladly replace it within the same lead time it was ordered according to delivery area. Any faulty goods will be collected and returned to the factory for quality control and inspection. Ensure the original packaging is not disturbed and the product unused or you will be subject to a redelivery fee of 20% of the purchase price. Cancellations due to taste, “you no longer want the product” will not be permitted so ensure that you order correctly. Orders cancelled within 1 to 7 working days upon receipt of payment, which is how we consider an order confirmed by you, will be subject to a 15% administrative penalty to cover admin costs, production planning and banking charges to make the refund to you. Orders cancelled after 7 working days will be subject to a 25% administrative penalty to cover admin, part manufacturing costs and banking charges to make the refund to you. Such cancellation fees are considered reasonable and in line with the provisions of the Consumer Protection Act that allows for “a reasonable cancellation fee”. Most products are delivered within 3 to 14 working days but only if in stock at the time of order placement. If not confirmed in writing to you prior to order placement and payment may take up to 8 weeks to deliver without explanation as to cause (this excludes our shutdown period from 8 Dec to 18 Jan). If you have made payment you agree to postpone any perceived or actual right to posting comments on any social media or other platforms such as face book or hello peter, not limited to these sites or platforms, until after delivery has occurred. Posting a comment prior to delivery will mean that you will forfeit the entire purchase price (amount paid to us) as a consequence of the reputational damage suffered by the company. No distinction is made between positive, negative or neutral comments as Just Steel does not wish to appear on these platforms for any cause whatsoever whilst a contractual obligation exists between us. Following delivery comments may be posted but we reserve the right to institute legal action against you if the comment doesn’t state that delivery had in fact been received and is therefore deceptive and designed to do reputational damage. Comments posted prior to delivery must first be removed before delivery or refund can proceed. If the comment is removed a R5000 or full order value, whichever is the lesser, will be forfeited for reputational damage sustained for the period the comment was live on the internet. The client agrees that any dispute arising between yourself and Just Steel must first be referred to the National Consumer Commission or appropriate authority as described in the CPA or civil court with competent jurisdiction and that only once the appropriate legal authority has ruled in the clients favour and permitted the publication of the dispute and result thereof may the dispute be publicized in a manner that provides a true and legally defensible representation of the facts. The client agrees to punitive damages being paid to Just Steel in the sum of R10 000 per calendar month (30 days) for comments posted on the internet or any other platform that Just Steel had in writing requested to be removed. Costs will accrue from the date of the comment being posted. The clients right to freedom of expression is encumbered only in so far as the client must first establish through the appropriate authorities as mentioned above that the comments posted are accurate, permissible in respect to the public interest and are a true reflection of the facts. The client agrees to not post any comment on any platform that requires payment of subscriptions to reply as many times as Just Steel deems appropriate. The client accepts that failure to remove comments from platforms that do not allow the authors thereof to do so will not be a defence acceptable to avoid the punitive damages as the client is presumed to have read the terms and conditions of the applicable platform and willingly accepted that the comment will remain on such a platform indefinitely. The onus is then on the client to approach the appropriate court to compel the webmaster/administrator of the platform to remove the comment and punitive costs will accrue until the date of the removal thereof. These terms have been introduced in order to encourage clients to use the mechanisms afforded to them by the CPA and actively promote the use of fair institutions such as the National Consumer Commission. The website clearly states what areas the prices displayed include free delivery to, in the event of a payment (order) being received that is to be delivered to a city not specifically mentioned on the website or specific to a particular product (which may be different to the home or other pages), the latter superseding the former, the client may be offered courier charges that if not accepted the refund will be subject to a 15% cancellation fee or 25% if cancelled after 7 days of payment receipt. Please ensure that if your city or area is not mentioned on the site as a free delivery zone that you email your enquiry to so that a detailed quote including delivery charges can be sent to you. Don’t just make payment based on the computer generated quote to email system as it does not filter or check that your delivery details match a prescribed free delivery zone. Please ensure that you write an email to Just Steel enquiring as to stock levels as the computer generated quote does not confirm stock levels either. The onus is on the customer to revisit the site before making payment to ensure his city/area is specifically mentioned on the site as a free delivery zone.  
Disclaimer of Liability 
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Shape Office(pty)Ltd trading as and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
5 Year Guarantee 
The “5 Year Guarantee” ensure that products will not degrade in quality for the duration of a 5 year period. Should material evidence be provided that the product has degraded due to a manufacturing fault, at our own discretion will provide a replacement of the product. ‘Degrade’ refers entirely to faults as a result of manufacturing and does not include damage caused by weather or caused by an individual or group of individuals.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Email Unless electronically recorded assurances made by call centre staff will not be considered as binding unless reduced to writing and received via email from If any part of this agreement does not conform with the consumer protection act or other appropriate legislation the other parts are not rendered illegal in terms of such legislation.
The client agrees to refer any disputes arising between Just Steel and yourself to the National Consumer Commission or appropriate Ombudsman as envisaged in the Consumer Protection Act or to the Municipal Court in Ekurhuleni Gauteng which the client agrees will have sole jurisdiction for all matters not expressly covered by the consumer protection act and the statutory bodies created by the act.




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